I switched over after dealing with a bank from the Big 4. Their service has been amazing! At Christmas they even blocked a fraudulent transaction after I lost my card at the shopping centre.
At 9pm on Christmas eve they were open to help sort this out. Forever thankful. Top notch customer service! And it seems like their call centre workers are based in Aus too. ING randomly cancelled my account because of so-called "changes in internal policy" - No explanation was provided even when I called them up and I was told I can not open an account with them again!?!?
A really accessible product with fantastic rates and excellent customer service. Highly recommend as my banking has never been easier. I love ING! They have been such a good bank ever since I signed up with them. Their rebates on international and ATM fees are godly! They have a great synergy between the Everyday Accounts and Savings Maximiser accounts to ensure you are getting the best interest rate.
As current account holders and former mortgage holders, would have thought it wasn't t a stretch to renew a mortgage with ING but apparently it is, even though we have more than enough funds to cover repayments. So now, we will go elsewhere because I don't want to bank with idiots.
For most transactions not having a branch is fine, but when you do need one ING are very difficult to deal with. Phone staff are very light on product knowledge and the new management are making it difficult to validate your identity. Out of the blue they contacted me to scan and print copies of passport and license then find a registered "certifier" to sign the copies to send to ING. It was a nuisance but I used a solicitor of the NSW Supreme court and when I scanned the signed docs back to ING they rejected them because they couldn't validate a phone number to call the certifier.
Based on their poor attitude I get the impression they don't plan on being in the Australian market much longer. Called the contact centre to ask where on the website I need to go to open a joint account.
After a lengthy hold and numerous security questions they asked when I last used the app. I answered correctly but was locked out of my online banking because apparently they meant when did you last log in to the accounts section of the app.
So calling to ask a simple question about where a button is on the website ended up as a 1hr ordeal speaking to 4 different operators and having my account locked then having to call again, go on hold again and reset my code.
Hilariously the answer took about 5s once I got a hold of a competent operator - she just said you simply log in on a pc and go to apply for new products.
Terrible call centre experience, not recommended at all. Mozo may receive a payment from financial providers listed on the site. Customer reviews are in no way affected by any commercial relationships Mozo has with providers. Reviewers may receive a voucher from Mozo in exchange for their review. Vouchers are given to all reviewers who meet our review guidelines regardless of the sentiment of their reviews.
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Overall rating. Based on bank account reviews as rated by the Mozo community. Write a review. Featured bank account from ING. Go to site. Recent ING bank account customer reviews. Sort reviews by: date star rating. Go to the Self-service corner to see all the services available online: ing. We will be happy to help! It will help us improve our service and offer you the best experience possible. They « updated the app » and to download the new one you need the outdated card readers The new app has nothing worth all this trouble, just looks different, the previous app was so much more user friendly, efficient, and practical.
Big shame, the ONLY positive thing about ING was the previous mobile app which was very convenient but now I am thinking to change banks as there is nothing worth staying with them. Hello Laniyta, we are aware of the fact that not all functionalities are available yet, but we are working on implementing them as soon as possible to give you the same positive experience you have with the old app.
Have a nice day! This version earned another review, it feels like the developers actually read them. So, thank you for the search feature, and dark mode. Really appreciated. I feel you are just a few updates from completely replacing the old app. This version is snappier, more modern, and I don't feel the need to use the old one anymore. Keep up the good work! Thank you for your feedback, Mytzaned.
We will take your feedback in order to improve the app. It is still in development but we are trying to keep up. Finding anything there now is a quest - in the old app at least all the menu functions were in the left drawer clearly listed - now they are all over the place. There is no option to order account statements too!
ING has one of the worst banking apps and now making it even worse. The following data may be collected and linked to your identity:. The following data may be collected but it is not linked to your identity:. Privacy practices may vary, for example, based on the features you use or your age. Learn More.
With Family Sharing set up, up to six family members can use this app. App Store Preview. Screenshots iPhone iPad. Nov 4, Version 1. Various technical and design improvements.
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